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Sainsbury's is rated favourite fuel retailer

06 August, 2015
Page 4 

Sainsbury's has become the UK's preferred petrol retailer with 52% of those surveyed choosing it for its exceptional service and experience, according to an independent study by consumer intelligence firm, Market Force Information.

A survey of 5,900 consumers in June 2015 asked participants to evaluate petrol-retailers on the experience delivered, including price, service, brand image, and value added services such as food and coffee shops.

Overall, consumers rated supermarkets as providing a better experience than traditional petrol brands, with loyalty cards being a primary driver for that preference. Tesco's provides the most pull, followed closely by Sainsbury's (58% and 57% respectively). Sainsbury's took either first or second place in five of the nine attributes measured. Shell took the lead in fuel quality and brand reputation followed closely by BP.

BP (including its partnership sites with M&S Simply Food) also led the way for fresh food and good coffee. Asda received the best ratings for price.

Cheryl Flink, chief strategy officer for Market Force Information, said: "We found that one in six consumers were dissatisfied with their most recent fueling experience. To be competitive, brands must deliver on core customer expectations."





  • Weekly
    Retail
  • Weekly
    wholesale
  • Daily
    Average
Weekly retail fuel prices: 18 March 2019
RegionDieselLPGSuper ULUL
East130.8557.70132.89121.68
East Midlands130.41132.10120.99
London130.92134.14121.81
North East129.47134.52119.63
North West129.89131.08120.36
Northern Ireland128.4464.90126.23119.33
Scotland130.47133.90120.76
South East131.14134.22122.06
South West130.59131.37121.41
Wales129.62127.41119.99
West Midlands130.2569.90135.09120.96
Yorkshire & Humber129.66133.59120.01

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