Forecourt Trader - 30 years at the heart of the fuel retailing community

Sainsbury's is rated favourite fuel retailer

06 August, 2015
Page 4 

Sainsbury's has become the UK's preferred petrol retailer with 52% of those surveyed choosing it for its exceptional service and experience, according to an independent study by consumer intelligence firm, Market Force Information.

A survey of 5,900 consumers in June 2015 asked participants to evaluate petrol-retailers on the experience delivered, including price, service, brand image, and value added services such as food and coffee shops.

Overall, consumers rated supermarkets as providing a better experience than traditional petrol brands, with loyalty cards being a primary driver for that preference. Tesco's provides the most pull, followed closely by Sainsbury's (58% and 57% respectively). Sainsbury's took either first or second place in five of the nine attributes measured. Shell took the lead in fuel quality and brand reputation followed closely by BP.

BP (including its partnership sites with M&S Simply Food) also led the way for fresh food and good coffee. Asda received the best ratings for price.

Cheryl Flink, chief strategy officer for Market Force Information, said: "We found that one in six consumers were dissatisfied with their most recent fueling experience. To be competitive, brands must deliver on core customer expectations."





  • Weekly
    Retail
  • Weekly
    wholesale
  • Daily
    Average
Weekly retail fuel prices: 2 September 2019
RegionDieselLPGSuper ULUL
East132.3563.90140.80128.93
East Midlands132.1271.23141.73128.82
London131.70142.12129.26
North East130.66140.60128.17
North West131.39140.18128.47
Northern Ireland129.03134.10126.35
Scotland131.70139.60128.79
South East132.7358.90141.28129.68
South West131.9563.90140.12128.70
Wales130.9855.70137.19127.82
West Midlands131.6066.90140.32129.05
Yorkshire & Humber131.2384.90140.57128.52

Most read

As the Government is urged to publish its plans for E10 by the All Party Parliamentary Group (APPG) for British Bioethanol, would you welcome the introduction of E10 as the right next step in cutting automotive carbon emissions?