Forecourt Trader - 30 years at the heart of the fuel retailing community

IT crash leaves BP dealers fuming

01 December, 2008
Page 4 
Hundreds of BP dealers were forced to work through the night after a system crash knocked out its credit card terminals. Retailers said the glitch,
which affected the whole of BP's network, hit at 12am on November 5 and lasted for about 12 hours. Mark Wilson, operations manager at the Fraser Group, said: "I was alerted to the problem at 1.45am. Staff reverted to using manual vouchers - but this meant there was no online authorisation." With no BP support at that time, Mark worked with other retailers to disconnect the affected part of the kit.BP apologised, blaming a software upgrade. It said: "Due to a central IT system failure on payment terminals, BP sites were unable to accept any card payments for a number of hours. As soon as the fault was discovered, we worked to rectify the problem and minimise any disruption for our customers."Retailers said no compensation was offered.

  • Weekly
  • Weekly
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Weekly retail fuel prices: 15 January 2018
RegionDieselLPGSuper ULUL
East Midlands124.34132.31121.54
North East123.94133.63121.07
North West124.1658.50132.51121.18
Northern Ireland123.4169.90128.40120.85
South East125.1561.40132.52122.48
South West124.73130.24121.91
West Midlands123.7465.23132.27121.20
Yorkshire & Humber123.9161.90132.74121.12

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