Forecourt Trader - 30 years at the heart of the fuel retailing community

88% drive-off debt recovery

01 November, 2010
Page 4 

Fuel retailers represented by BOSS, the British Oil Security Syndicate, are recovering 88% of money owed to them for fuel following 'no means to pay incidents' at service stations, since partnering with leading debt collection agency Daniels Silverman.

It is estimated that the UK oil industry lost around 3m in 2009 due to drivers filling up with fuel at service stations and then claiming to have 'no means of payment'. The BOSS scheme, managed by Daniels Silverman has centralised the collection process available to over 4,000 BOSS members and put in place a co-ordinated system for recovering financial losses.

Kevin Eastwood, executive director, BOSS, said: "Having a debt recovery agency on board is a major deterrent for drivers trying to avoid paying for fuel. We are delighted with the scheme's results. About 75% of drivers return to the fuel station to pay and over 50% of the remainder pay via the Daniels Silverman website or dedicated phone line following 'no means of payment' incidents."

If a driver fills their tank and has 'no means to pay' either accidentally or deliberately, they have to fill out a clearly worded debt recovery form. The customer then has seven days to pay at the service station, via the dedicated Boss Fuel Payments telephone line, or online. Failure to pay results in the case being referred to Daniels Silverman's debt recovery team which will use a range of methods to chase the debtor for the amount owed, plus additional charges.





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Weekly retail fuel prices: 2 October 2017
RegionDieselLPGSuper ULUL
East120.5363.90127.17119.00
East Midlands120.03127.76118.80
London120.3757.90128.81118.85
North East119.80129.71118.46
North West120.19127.87118.63
Northern Ireland119.22125.23117.53
Scotland120.2463.80126.78118.50
South East120.7259.90129.39119.48
South West120.39128.00119.02
Wales120.0459.90126.47118.61
West Midlands120.0865.90128.12118.84
Yorkshire & Humber119.73127.02118.57

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