Forecourt Trader - 30 years at the heart of the fuel retailing community
Retail » Service Centre

Service Centre: Jac Roper starts the year with a couple of feel-good stories and a not-so-good one

This sales drive took a wrong turn

Happy New Year and I thought it would be nice to start 2020 with a couple of feel-good stories which although didn't start happily ended in a satisfactory way.

Service Centre: Jac Roper on protocol, pumps and putting 2019 behind us

An issue with protocol

In the April issue I aired some of Deen Yacub's problems with TLM's evoPOS system at his Station Road Service Station in Ashby-de-la-Zouch. It was all resolved nicely.

Service Centre: Jac Roper on ATM fees, an epos solution and phone cost conundrum

It's not a level playing field

Changing ATMs from free-to-use to charging models has been a bone of contention for many.

Service Centres: Jac Roper reports on a rebates row, more system problems and Co-op/Nisa row

Is this the power of the press?

Hassan Mohammed copied me in on one of many emails he had been exchanging with Costcutter over the fact that they owed him £2k in rebates for his two sites in Greater Manchester (Limes Service Station in Walkden, Salford and Howich Service Station, Bolton).

Service Centre: Jac Roper on even more problems with technology systems

Service Centre: Jac Roper on PayPoint mix up; more on ATMs; and a request for help

A really big misunderstanding

Thair Majid, who runs several stations in London, got in touch on an issue he had with PayPoint. He says: "Currently at two of my sites, we make approximately £15-20 a month in profit from our PayPoint unit, as commissions have reduced significantly."

Service Centre: Jac Roper on technical misery for one retailer and no cash for another

Where is the back up for the back office?

It's been technical misery for quite some time at Huw Griffiths' Llantwit site, where he has five Htec tills which previously had a Flow back office.

Service Centre: Jac Roper on more complaints about epos and the ATM minefield

Even more epos teething troubles

Service Centre: Jac Roper on irksome ATM deal; and flower shortage for Nisa stores

Service Centre: Jac Roper on more epos woes, late newspapers and court update

They took it very seriously

I was quite surprised to receive a second complaint about TLM's evoPOS system within a fortnight. I would have been less surprised if it had happened after Deen Yacub read last month's issue where we featured Andrew Wallace's account of the problems he had had with the same system. But in fact Deen rang before the last issue had been printed, so it wasn't a 'Me Too' reaction as is so often the case.

My Account

You are not logged in.
  • Weekly
    Retail
  • Weekly
    wholesale
  • Daily
    Average
Weekly retail fuel prices: 20 January 2020
RegionDieselLPGSuper ULUL
East133.4167.40141.10128.52
East Midlands132.93141.67128.44
London133.0565.90142.23128.80
North East131.55139.57126.67
North West132.1066.90140.54127.58
Northern Ireland129.82134.61125.46
Scotland132.65139.08127.50
South East133.80141.93129.03
South West132.9567.90139.13128.12
Wales132.1064.90137.03127.13
West Midlands132.7866.57142.07128.26
Yorkshire & Humber131.9963.90141.14127.34

Most read

As Brexit day finally arrives at the end of January, are you expecting any negative impact on your forecourt business through leaving the EU?

Digital Edition