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Service Centre: Jac Roper on technical misery for one retailer and no cash for another

Where is the back up for the back office?

It's been technical misery for quite some time at Huw Griffiths' Llantwit site, where he has five Htec tills which previously had a Flow back office.

Service Centre: Jac Roper on more complaints about epos and the ATM minefield

Even more epos teething troubles

Service Centre: Jac Roper on irksome ATM deal; and flower shortage for Nisa stores

Service Centre: Jac Roper on more epos woes, late newspapers and court update

They took it very seriously

I was quite surprised to receive a second complaint about TLM's evoPOS system within a fortnight. I would have been less surprised if it had happened after Deen Yacub read last month's issue where we featured Andrew Wallace's account of the problems he had had with the same system. But in fact Deen rang before the last issue had been printed, so it wasn't a 'Me Too' reaction as is so often the case.

Service Centre: Jac Roper on a big system error plus more support for subpostmasters

It's not all systems go in Dumfries

Andrew Wallace, trading as Newton Gardens Service Station in Dumfries, had TLM's evoPOS installed in May 2018 after being convinced that it was the best system out there. From day one there were problems.

Service Centre: Jac Roper on going back to Londis; two become one; and a fond farewell

A remarriage of convenience

Once upon a time Mandeep Singh's site, Hillcrest Filling Station in Huddersfield, had been a Londis store but they had parted company it was a sort of square peg in a round hole situation. When he first contacted me a year or so ago, he had been shopping around for a new supply partner. It was not going well.

Service Centre: Jac Roper on Horizon in the dock; and warranty woes

Is there justice on the Horizon?

Some 560 retailers (the 'claimants') are hoping that their group action against Post Office Ltd (POL the 'defendant') will bring them justice retailers who lost their livelihoods, reputations and in extreme cases their lives over accusations of false accounting using the Horizon system. Among those 500-plus claimants at the trial is Phil Cowan, whom I featured in this column in early 2017. Phil, a very experienced forecourt operator, was a subpostmaster for just three years (his wife actually ran the PO) when he was told there was a deficit of £30K in the end-of-week balancing. The office was shut on the spot and he was asked one question: How soon can you repay it?

Service Centre: Jac Roper on inheriting a horrendous bill and cashing in on cashback

An 'inheritance' he could do without

Service Centre: Jac Roper on how One Stop threatens retailer with bankruptcy order

When One Stop was not the answer

This is a sad story about a garage that is no more. Well, it's still there, in Wales, waiting to be re-activated, more of which later.

Service Centre: Jac Roper on poor customer service and canopy carnage from HGVs

A big complaint and a big response

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