Delegates who attended this year’s ACS conference left Warwickshire bursting with new ideas and increased confidence about how to work with their customers, staff and suppliers to make their business a cut above the rest, according to chief executive David Rae. Motivational speaker Martin Hayward set the tone by urging retailers to focus on long-term

customer demand and to learn that efficiency does not always mean the same as effectiveness.

Other speakers included ACS chairman Mike Sherwood; Nick Cooper, founder of c-store chain Hudsons, and Scottish retailer John Murray.