TLM Group Technology has launched its new Support Hub facility providing support to convenience and fuel sites across the UK.
TLM was recently named ‘preferred referral partner’ by Oracle and it said the opening of the Support Hub was a key step in its provision of world-class support for all Oracle convenience and fuel EPOS and back office solutions, both hardware and software.
The new facility in Exeter uses state of the art cloud-hosted telephony and call management systems to guarantee a continuity of service and access to the support team. Customers can log support calls for their Oracle convenience & fuel EPOS and back office systems by phone or by email, and TLM claims its support specialists offer industry-leading support in unrivalled response times.
Lee Papper, CEO of TLM Group Technology. Said: “Everything we do is underpinned by world-class customer service – we believe that happy staff make happy customers. Our culture is built on staff feeling empowered to help and rewarded for care. Our Support Hub team are the best in the business; they are committed to keeping the systems our customers rely on operational and ensuring the information needed to make smarter profitable decisions is up to date and available.”
Bob Laidlaw, CFS business lead at TLM, said: “The opening of our UK Support Hub is another exciting development for TLM. We have gone from strength to strength over the past 12 months, and are extremely pleased with the quality of service and support we are able to offer our customers. They benefit from the excellent functionality of the Oracle systems combined with TLM’s industry leading service and support – world-class support services to match a world-class product.”
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