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Service Centre: Jac Roper on a car wash crisis plus a warning about slick salesmen

2020-03-10T00:00:00+00:00

Last summer Khalid Mohammad agreed to purchase a Christ Aquatus Prime C168 car wash with Codax system, including till interface and under-chassis wash for £89,000 plus VAT from Wilcomatic for his Lenton Boulevard Service Station in Nottingham. He also bought year-two and year-three service contracts for £1,800+VAT per annum. The ...

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Service Centre: Jac Roper on a jamming ATM; chasing money; and a bad start

2020-02-10T00:00:00+00:00

Shahid Hussain, who runs Petro Express in Glanamman, South Wales, has just come out of his contract with NoteMachine for both of his forecourts.

Service Centre: Jac Roper starts the year with a couple of feel-good stories and a not-so-good one

2020-01-13T00:00:00+00:00

Happy New Year and I thought it would be nice to start 2020 with a couple of feel-good stories which although didn’t start happily ended in a satisfactory way.

Service Centre: Jac Roper on protocol, pumps and putting 2019 behind us

2019-12-16T00:00:00+00:00

In the April issue I aired some of Deen Yacub’s problems with TLM’s evoPOS system at his Station Road Service Station in Ashby-de-la-Zouch. It was all resolved nicely.

Service Centre: Jac Roper on ATM fees, an epos solution and phone cost conundrum

2019-11-15T00:00:00+00:00

Changing ATMs from free-to-use to charging models has been a bone of contention for many.

Service Centres: Jac Roper reports on a rebates row, more system problems and Co-op/Nisa row

2019-10-10T00:00:00+01:00

Hassan Mohammed copied me in on one of many emails he had been exchanging with Costcutter over the fact that they owed him £2k in rebates for his two sites in Greater Manchester (Limes Service Station in Walkden, Salford and Howich Service Station, Bolton).

Service Centre: Jac Roper on even more problems with technology systems

2019-09-09T00:00:00+01:00

Some of you may remember coverage of complaints about TLM’s evoPOS system earlier this year. Unfortunately for Andrew Wallace the situation remains unsatisfactory.

Service Centre: Jac Roper on PayPoint mix up; more on ATMs; and a request for help

2019-08-06T00:00:00+01:00

Thair Majid, who runs several stations in London, got in touch on an issue he had with PayPoint. He says: "Currently at two of my sites, we make approximately £15-20 a month in profit from our PayPoint unit, as commissions have reduced significantly."

Service Centre: Jac Roper on technical misery for one retailer and no cash for another

2019-07-09T00:00:00+01:00

It’s been technical misery for quite some time at Huw Griffiths’ Llantwit site, where he has five Htec tills which previously had a Flow back office.

Service Centre: Jac Roper on more complaints about epos and the ATM minefield

2019-06-07T00:00:00+01:00

Even more epos teething troubles