By Alexander Russell, Car Wash Association consultant 2020-06-08T15:04:00
Media attention has increasingly focused on unregulated re-openings of hand car washes (HCWs) after several weeks of COVID-19 lockdown. Car wash customer expectations have changed during the pandemic possibly for good. HCWs will now be expected to demonstrate that customers’ safety is taken seriously by visibly complying with government guidelines.
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