TLM has upgraded a forecourt retailer’s EPOS to enable it offer a a call and collect solution for customers who are self isolating.

Broken Spur is a convenience and fuel service station on the West Sussex/Surrey border, owned by Top 50 Indie Refuel & Go.

The store was well stocked with essential groceries even when the supermarket shelves were empty, but due to social distancing rules it was difficult to manage more than two customers in the store at a time.

Also Broken Spur wanted a way to enable their customers who couldn’t come to the store, due to self-isolation, to be able to access their groceries and prevent long queues forming on the forecourt.

TLM came up with a solution by adding a Call and Collect feature to the store’s evoPOS system.

Call and collect allows the store to take a grocery order over the phone, or email, and enter the order on the EPOS system. Customer details and a reference are added, and a slip printed to attach to the order. When the customer comes to collect their goods either the barcoded slip can be scanned or the onscreen refence can be searched to recall the transaction, pay and go.

The same function can also be used to facilitate home deliveries, as well as collection.

Call and Collect is available to all evaPOS customers by contacting the Support Hub.

Nick Lunness, manager of Broken Spur, said: “I was impressed with how quickly TLM were able to update our evoPOS so that we could run a smooth grocery collection and home delivery service. It’s been really useful to our customers – especially those who are most vulnerable.”

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