BOSS has introduced Payment Watch, a scheme to help UK fuel retailers recover losses incurred by ‘no means of payment’ incidents.
During trials and an early launch phase, Payment Watch has enabled retailers to recoup an average of 80% of financial losses resulting from drivers filling up, claiming to be unable to pay, and subsequently failing to return to settle.
A co-ordinated system will give motorists the chance to settle up on site or over the phone within seven days before specialist debt recovery agents take over pursuit of the money. If successfully recovered, the full amount is returned to the retailer.
David Charman, who runs BP-branded Parkfoot Garage in West Malling, Kent, said: “BOSS has come up with a really excellent system for controlling and managing our non-payments. The documentation is professionally prepared and easy to use.
“This alone tends to make people realise they cannot get away with their clear intention not to pay and there are many occasions where we get payment very quickly without the need to take matters further.”
A BOSS Payment Watch starter pack contains everything needed to manage a scheme and costs £99+VAT per site for BOSS members. The scheme is open to all fuel retailers, with BOSS associate membership available for a small annual fee.
Visit www.bossuk.org for more information.