CollectPlus, which enables online shoppers to collect their parcels from local shops, says parcel transactions were up 39% to 18.8 million in the year ending 31 March 2015.
Neil Ashworth, CEO of CollectPlus, said its store network grew to over 5,800, adding: “I’m pleased to say that we remain the largest, independent store-based parcel delivery and returns service in the UK.
“Over the next 12 months our focus is to continue to grow our store network in locations that are most convenient to our customers, develop new and innovative retail partnerships and ensure that we stand out from the crowd in an increasingly competitive market by putting our customers and their needs at the heart of our service offer.”
In its business review the company said that while the core of the CollectPlus retail network remains based on convenience stores, petrol forecourts and newsagents, the business has also developed strategic partnerships with companies such as Capital & Regional and Land Securities in order to make its services available at 10 shopping centres across the UK. Customers can now collect and return items purchased online while shopping in physical stores – a key development in omni-channel retail.
CollectPlus is a joint venture between PayPoint, the multi-channel payments company, and independent parcel carrier, Yodel.