All Service Centre articles – Page 6

  • News

    Help and advice from jac roper

    2010-07-26T00:00:00Z

    At your service Customer service is central to what you do but supplier service seems to vary rather a lot. Size doesn’t seem to have much to do with it although very small companies are probably stretched at times and very large ones ...

  • News

    Help and advice from jac roper

    2010-06-30T00:00:00Z

    The price of super petrol? Ah good, some feedback, but oops, not quite what I was expecting. Guy White, who runs The Laurels Service Station with his brother (in a business taken over by their father in 1963 at Horncastle in Lincolnshire) wondered whether I was encouraging everyone to buy ...

  • News

    Help and advice from jac roper

    2010-05-24T00:00:00Z

    Many signs of these times Do you have a No Smoking sign on your door? I expect most of you do. However Jay Patel, who runs a small kiosk-style forecourt site in north-east London, objects to the amount of clutter he has to stick in his windows and doors and ...

  • News

    Help and advice from jac roper

    2010-04-26T00:00:00Z

    A clause to remember The text book advice when it comes to contracts is that you should get out the magnifying glass and then run it past your lawyer. But most people don’t. And I always say that the only time you would read the terms and conditions on your ...

  • News

    Help and advice from jac roper

    2010-03-29T00:00:00Z

    Who sets the standards? It has always struck me as ironic that you pay for insurance for peace of mind and wind up fighting for compensation when things go wrong. And obviously this does happen because some of the insurance packages these days, such as Bluefin’s forecourt policy, include a ...

  • News

    Help and advice from jac roper

    2010-03-02T00:00:00Z

    Is the future miles away? Discuss: is it worth investing six-figure sums in developing your site or should you sit back and wait for the surely soon-to-be-annnounced mass market in electric cars? This was the question posed by Yusuf Dalli who runs Bury Rd Station in Prestwich, Manchester. "When we ...

  • News

    Help and advice from jac roper

    2010-02-01T00:00:00Z

    Nothing up front and no back up Laurence Haring, who has three forecourts trading as Fuel 24 in the South West, (in Weston-super-Mare and Highbridge) is severely ticked off with Point Four. Two of his sites have the same HTEC Hydrapos till using Background2 software which he describes as "superb". ...

  • News

    Help and advice from jac roper

    2010-01-12T00:00:00Z

    Heading them off at the pass Forecourt retailer Jonathan James proves you can win at least sometimes. There was, until recently, a hand car wash next to his Slade End site. "It was right next door just 20ft away and sharing the same access road so ...

  • News

    Help and advice from jac roper

    2009-11-27T00:00:00Z

    He’s on a roll Tony Barlow of Local Service Stations has been in touch to tell me how ticked off he is with Saxon Paper. "You may remember when they sent me till rolls that hadn’t been ordered and my subsequent successful court action against them," he says. "But ...

  • News

    Help and advice from jac roper

    2009-11-02T00:00:00Z

    How clean are your tanks? I ask because they need to be very clean to accept E5 (5%) ethanol petrol which is now being rolled out by Texaco to all of its terminals this year. And once you’ve got 5% ethanol in your storage tanks, there is no going ...

  • News

    Help and advice from jac roper

    2009-10-02T00:00:00Z

    The Big Issue Bank charges are a big issue with retailers at the moment. Bernard and Adrian Shotter, who trade as LB Shotter and Sons, Waterloo Ave Garage at Leiston, Suffolk sent me the following email: "My brother and I read your piece regarding bank charges (Forecourt Trader September). Mr ...

  • News

    Help and advice from jac roper

    2009-08-28T00:00:00Z

    == All’s well that ends well == Here’s a piece of advice which surely falls into the commonsense category, but it’s surprising how many don’t check out the cancellation clauses in contracts they sign. Or, as in David Taylor Garage Group’s case, it was so long ago that it was ...

  • News

    Help and advice from jac roper

    2009-08-03T00:00:00Z

    == Cock-up or conspiracy? == This piece could be quite important to those retailers with post offices who have had unexplained losses on their Horizon epos system. The Post Office has finally admitted that its Horizon system is not infallible. Bill Morrison, whose Budgens forecourt site trades at Ramsgate on ...

  • News

    Help and advice from Jac Roper

    2009-06-30T00:00:00Z

    == With the right location and enough drive == There aren’t enough upbeat stories around these days and certainly Service Centre doesn’t hear many of them. If you’ve got the right location and the means to invest you could be quids in. No doubt that is stating ...

  • News

    Help and advice from jac roper

    2009-05-29T00:00:00Z

    == We’ve got it all covered except for the rent == Gill Marsh wrote wondering whether anyone else had been in touch regarding Primesight and what appeared to be a policy of reducing rent for its poster panel displays. Gill has three sites in Lincolnshire and had Primesight signs on ...

  • News

    Help and advice from jac roper

    2009-05-01T00:00:00Z

    == The price of power, the abuse of power == Every week retailers ring me with a complaint about a sudden horrendous hike in their energy bill - none of them expected. As was the case with Tony Vann who runs Woodlands Stop Shop and BP petrol station ...

  • News

    Help and advice from Jac Roper

    2009-04-03T00:00:00Z

    == You’ll soon have to pay to stock top-ups! == Are you making anything on mobile top-ups? I can hear the collective ’don’t-get-me-started’ groan from here. Steve Dyer, who runs Knight Brothers at Thornfalcon Garage in Taunton, sent me copies of two letters he had received from ...

  • News

    Help and advice from jac roper

    2009-02-27T00:00:00Z

    == Headline news angers retailer == "Retailer sees red as ’red top’ sends his shoppers to supers." You must admit, the foregoing is worthy of any tabloid front cover ’splash’ as they call their screaming headlines. Yet, that is exactly what happened to thousands of independent retailers and probably most ...

  • News

    Service Centre with Jac Roper

    2009-01-30T00:00:00Z

    == Sunday trading - forecourts are exempt == Paul Delves emailed to clarify something he thought he had read here: "I seem to recall you featured a retailer who had a store of over 3,000sq ft and was trading extended hours and Easter Sunday because he had a fuel station ...

  • News

    Service Centre with Jac Roper

    2009-01-13T00:00:00Z

    == Following Tesco with off-the-peg premises == Eamonn Rankin took the unusual step - for an independent forecourt operator - of ordering his new store in kit form. His Londis store trades at his Masonhill Service Station in Ayr and he had been pondering a refit for a couple ...