All Service Centre articles – Page 7

  • News

    Service Centre with Jac Roper

    2008-12-01T00:00:00Z

    == Screen savers? We have some solutions == It’s been months now since Big Media went blankly to that big screen in the sky leaving retailers high and dry with some 230 dead screens in their stores. Then there was the hope of a rescue by Eurowide Media which had ...

  • News

    Service Centre with Jac Roper

    2008-11-03T00:00:00Z

    == Power of the press? == Jerry Eggleshaw’s problem went back to the hot bank holiday at the beginning of May - and it only got cleared up five months later after the intervention of Forecourt Trader. I don’t report this to brag but rather to hope that a ...

  • News

    Service Centre with Jac Roper

    2008-10-07T00:00:00Z

    == Get the timing right == I think the days of the photocopier as a must-have extra service in convenience stores are numbered. I’m not saying it won’t work for some, just that photocopiers have fallen largely into public ownership by virtue of home computers that come with printers and ...

  • News

    Service Centre with Jac Roper

    2008-09-01T00:00:00Z

    == It’s good to talk == Back in May I recounted Alan Steele’s saga with his ’car wash consultant’. There were endless teething troubles after the installation at his site, Steeles of Worthing, which the consultant (ie agent) subsequently couldn’t fix. The manufacturer had washed its hands of it too ...

  • News

    Service Centre with Jac Roper

    2008-08-04T00:00:00Z

    == Chip, chip, chip == First Arval, now Vodafone. Just what the forecourt sector needs at the moment - big suppliers chip, chip, chipping away at their wafer-thin margins. Steve Dyer, who runs Thornfalcon Garage in Taunton was one retailer who took part in what was estimated to have been ...

  • News

    Service Centre with Jac Roper

    2008-07-01T00:00:00Z

    == Accepting cards can be a costly business == How many of you have noticed that accepting Arval cards is costing you money? Steve Jones, who runs Nuns’ Bridges Filling Station at Thetford in Norfolk, reckons that independent operators will have noticed because they receive their statements directly. "But if ...

  • News

    Service Centre with Jac Roper

    2008-06-02T00:00:00Z

    == Callers having to drive really hard bargains == I’ve had two calls lately about cars. Fair enough I suppose - for people running forecourts it’s a not-unrelated subject although not one where I can profess much expertise. I can spot Porsches, Jags and Minis (because I have one) but ...

  • News

    Service Centre with Jac Roper

    2008-05-02T00:00:00Z

    == Big Media, big bang == What are all you retailers out there with Big Media screens going to do with them? The company went into voluntary liquidation on April 18 with a deficiency of £672,000. It is reckoned that assets might realise just £16,000. I see from ...

  • News

    Service Centre with Jac Roper

    2008-03-31T00:00:00Z

    == Get group backing == Some of the calls I’ve had lately have been over breathtaking, heart-stopping bills. (Regular readers will recall the past few issues which followed Jonathan James’ wrangle with Powergen/Eon where he is still fighting bills for ’adjusted’ meter readings totalling £35,000-plus). Following that I was contacted ...

  • News

    Service Centre with Jac Roper

    2008-03-04T00:00:00Z

    == The price of power == Those who have been following the saga in this column of Jonathan James’ power struggle with his erstwhile energy supplier over three years’ worth of wrong meter readings and a backdated bill for £35,000, will be interested in the next exciting instalment. It’s now ...

  • News

    Service Centre with Jac Roper

    2008-02-04T00:00:00Z

    == Internet threat == Do you regard the internet as friend or foe? Probably, like most people, a bit of both. Rehana Ali, who runs two sites with her husband, in Leeds and Bradford, rang to ask if there was anything they could do to prevent someone "just around the ...

  • News

    Service Centre with Jac Roper

    2008-01-10T00:00:00Z

    == New Year, new rules == If you are licensed and trade in Scotland, make very sure that you don’t sleepwalk into the Scottish Licensing Act 2005 which opens its doors for applications from February 1. The actual Act doesn’t kick in until September 2009, but between now and then ...

  • News

    Service Centre with Jac Roper

    2007-12-05T00:00:00Z

    == Another abuse of power == So, you sweat along on the main business, tinkering with the sideline essentials like paying your bills on time and looking around for a better deal from one of your service providers, maybe switch sources and then... hang on, a back-dated bill for £35,000? ...

  • News

    Service Centre with Jac Roper

    2007-11-06T00:00:00Z

    == The easy tick in the book == The first speech by a new prime minister at his first party conference gets a close hearing. Thus it was particularly frustrating that Gordon Brown chose to single out independent off licences at the recent Labour conference and threaten to revoke licences ...

  • News

    Service Centre with Jac Roper

    2007-10-08T00:00:00Z

    == Getting a good rate == Have you ever looked at your rates bills and wondered just how the figures were arrived at? And whether you were being ripped off by the local authority? In the past this column has pilloried the cold-calling rip-off ’ratings consultants’ - the cowboys who ...

  • News

    Service Centre with Jac Roper

    2007-09-06T00:00:00Z

    == Communications R not us == Even though most of the old public service institutions now have competition, it would seem that the old take-it-or-leave-it attitude is still harboured in some sectors. Denis Lawrence and fellow director Elaine Zamroz, rang with the story of their saga with BT. They run ...

  • News

    Service Centre with Jac Roper

    2007-08-06T00:00:00Z

    == Just following orders == The trouble with red tape is that those adminstering it are just following orders. And the trouble with the orders is that they always seem open to interpretation because they are written in government-speak. Furthermore there are more than 400 local authorities doing the interpreting. ...

  • News

    Service Centre with Jac Roper

    2007-07-01T00:00:00Z

    == Long may they serve == This helpline gets a lot of calls about staff - pulling sickies, pinching stock and generally swinging the lead. So it was a welcome change to get an email from Glenn Norris, general sales manager for forecourt consumables supplier RS Sales Distribution, ...

  • News

    Service Centre with Jac Roper

    2007-06-01T00:00:00Z

    == Water, water everywhere == In the last issue I reported that a retailer who had applied for supplies from Shell was told that the oil company would not be willing to supply a site that happened to be located in what is deemed ’zone one’ of an environmental source ...

  • News

    Service Centre with Jac Roper - Ground zero, where you don’t want to be

    2007-05-01T00:00:00Z

    This story has worrying implications, possibly, for quite a few retailers. So do you know what ’zone’ your forecourt is in, water-wise? This quandary came to light when Keith Terry, who used to work for Jet, decided to come out of retirement and set up a new business partnership and ...