All Service Centre articles – Page 12

  • News

    It’s that time again

    2003-12-01T00:00:00Z

    As the festive season heads into the home stretch, remember to remind your staff that there will be more strangers, and dangers, around. Some of the bounty that makes up Christmas will come in the form of back-of-lorry offers and freshly-minted dud notes and dodgy plastic from the unwanted customer. ...

  • News

    Pay up

    2003-11-01T00:00:00Z

    I don’t like to worry you but the £5 an hour minimum wage approaches. I know this because the Department of Trade and Industry pointed it out in a recent email. The email was a reminder that the national minimum wage was to rise on October 1 to £4.50 an ...

  • News

    Selling money

    2003-11-01T00:00:00Z

    Have you had a go at offering financial services yet? Automated teller machines come in many flavours – full service, self-fill, free-standing, inserted into brick walls – so there should be something to suit every shop. Andrew Clark, who runs my local garage just off London’s Southend Road/North Circular, had ...

  • News

    Words fail

    2003-11-01T00:00:00Z

    Are you still selling phone top-ups? Steve Dyer, manager of Knight Bros Thornfalcon Garage at Taunton in Somerset, has sent me a rant. Cardpoint had written to say that Orange had reduced its retailer margins on e-top-ups by 0.5 per cent. “Words absolutely fail me,” writes Steve. “I have ...

  • News

    What price profits?

    2003-10-01T00:00:00Z

    Our story back in August about Chris Cundall’s quest to make up his deficit on his Texaco petrol margins by putting up his snacks and confectionery prices has prompted some interesting responses. Richard emailed me a comprehensive set of equations to show you don’t necessarily need to match the competition. ...

  • News

    Different, but similar

    2003-10-01T00:00:00Z

    Anyone who has visited North America will likely come back with the notion that they don’t know they’re born as far as petrol prices go. Last month I visited my family in Canada, managing to arrive 20 minutes before a huge hydro blackout rendered everything into darkness along the eastern ...

  • News

    The art of writing

    2003-10-01T00:00:00Z

    They say letter writing is a lost art. Well, not entirely, although it may have become a bit sidetracked into those great stacks of emails and txt msgs u get 4 eg. But the writing of a good, coherent letter of complaint, now that is often a difficult thing, given ...

  • News

    Protect yourselves

    2003-09-01T00:00:00Z

    The Data Protection Act has been in force for a few years now – long enough for the crooks to get their brains around the various opportunities for scams. The most common scams take the form of companies demanding money from retailers for registering them under the Act – ...

  • News

    Congestion at the till

    2003-09-01T00:00:00Z

    It seemed like one of life’s rich ironies when Carol Smith had to put the customer transaction for congestion charging through the PayPoint terminal 13 times. “Eight times is the norm,” she says, “and it’s the same with telephone top-ups. Error 2061 pops up.” This apparently means no ...

  • News

    Passable petrol profits - just nostalgia?

    2003-08-01T00:00:00Z

    Don’t look back they say. Those who do are often accused of viewing the good ol’ days through rose-tinted specs. But as Chris Cundall points out, he was operating on better profits 10 years ago. He runs two petrol stations with Londis stores in West Yorkshire. He’s been a ...

  • News

    Sometimes you get what you wish for

    2003-08-01T00:00:00Z

    I had rather wished that DVD supplier Deal Direct would just go away. Sylvia Brudenall, who runs a Murco service station at Taunton, agrees. “I got a load of unwanted stuff last October from Price Slasher (another of the company’s incarnations). I kept asking them to pick the DVDs up ...

  • News

    Give us a break

    2003-07-01T00:00:00Z

    You wouldn’t have wanted the mini break I’ve just had. Most of the self-catering shopping I did on a four-day break in Cornwall involved visiting various Safeways, which seemed to have the supermarket monopoly in most places. We were offered leaflets at every entrance – cheap petrol etc. This didn’t ...

  • News

    Have you been dealt with yet?

    2003-07-01T00:00:00Z

    The number of calls I’ve received from retailers about DVD supplier Deal Direct is now just shy of 60, so here’s an update. One of Deal Direct’s recent tactics for delaying payment of sale-or-return money was the excuse that the accounts lady was off sick. It had been offering therefore ...

  • News

    Screw the customers - a bank’s charter

    2003-07-01T00:00:00Z

    Banks are hardly the most loved of institutions and when you read the following, it will remind you why. Dave Moss runs Alfington Stores and Service Station at Alfington in Devon. It’s a small business with costs nailed down tight. He’s had a business account with Barclays for 15-plus years. ...