All Service Centre articles – Page 8

  • News

    Service Centre with Jac Roper - Tony Barlow beats the Saxon invasion

    2007-04-01T00:00:00Z

    Last April I put my money on Tony Barlow, who runs The Mount Service Station in Shrewsbury, to win his battle with Saxon Paper and I’m pleased to say I won the bet (although as it was a bet with myself, I’ll now have to pay up). Tony though, will ...

  • News

    Service Centre with Jac Roper - Supply and demand

    2007-03-01T00:00:00Z

    Even in a less-than-perfect world, retailers and suppliers are meant to be on the same side. But when things go badly wrong, how can you salvage what’s left? Ajay Gokani, who runs Empire Garages in Enfield, Middlesex bought a security system from Peter Forde at CCTV-Systems Specialists last November. "It ...

  • News

    Service Centre with Jac Roper - Give us a break

    2007-02-01T00:00:00Z

    Neil McCarthy, who runs MPM Services in Suffolk, rang to ask if he had heard right. Was holiday entitlement for workers going up from 20 days a year to 28? And is it a done deal? Well, he’s almost right. It is actually going up by four days this year ...

  • News

    Service Centre with Jac Roper - When petrol dries up

    2007-01-08T00:00:00Z

    In the past few days I’ve spoken to two people engaged in retailing with businesses which had each clocked up 40 years as petrol forecourts. One, a youngish chap, had recently pulled out of petrol retailing completely to concentrate on convenience, investing a bomb, joining a symbol group and turning ...

  • News

    Service Centre with Jac Roper - No whitewash here

    2006-12-05T00:00:00Z

    Jonathan James spent £100K in January on four jet washes and two plastic tunnels supplied by WashTec. He spent the money in the first place because a hand-wash place was thriving around the corner and he needed to bring his own offering up to speed. He had previously had ...

  • News

    Service Centre with Jac Roper

    2006-10-31T00:00:00Z

    == The old and the young == Age discrimination of course works at both ends of the scale. Terry Paget, who runs Oasis Service Station in Broughton, North Devon, wondered how he should now word his ads for new staff. He wasn’t worried about old staff, but the young ones. ...

  • News

    Service Centre with Jac Roper

    2006-10-02T00:00:00Z

    Why should you have to chase your supplier for commission owed? It can’t be because they are strapped for cash. Surely not in the case of ATM provider TRM, a global corporation able to afford Pricewaterhouse Coopers as accountants. Why then did Adrian Bowen have to lobby the company for ...

  • News

    Service Centre with Jac Roper

    2006-09-06T00:00:00Z

    The latest from Nisa-Today’s and Costcutter is that, following board meetings on August 10, all directors unanimously agreed, subject to due diligence, to proposals to combine the two organisations, thus creating a new company. You will know, if you have been anywhere near either of these convenience symbol groups, that ...

  • News

    Service Centre with Jac Roper

    2006-08-07T00:00:00Z

    Roger Westrope rang after he read our last issue. Roger, who runs North Street Garage at Haverhill in Suffolk, rightly guessed that the anonymous computer company that had caused an anonymous retailer such grief was YP Electronics. However, things are getting better, he promises. "We are a guinea pig site," ...

  • News

    Service Centre with Jac Roper

    2006-07-03T00:00:00Z

    Some of you - those sterling few who never procrastinate and applied for their ’grandfather’ licensing rights early to beat the rush are now finding they are being billed for their renewal fees early too. Councils are making up their own policy on this one because central government didn’t spell ...

  • News

    Service Centre with Jac Roper

    2006-06-06T00:00:00Z

    Last June I reported about the case between Sheffield Racial Equality Council (REC), acting on behalf of a black Caribbean customer and Ayub Karmada, who runs Beeston Service Station in Nottingham. Ayub first heard from Race Relations in January 2005 after a member of his staff had asked a customer ...

  • News

    Service Centre with Jac Roper

    2006-05-02T00:00:00Z

    How many people are so absent-minded that they ’forget’ to pay for their petrol? In at least 99 out of 100 cases they are just plain stealing if they drive off your premises without at least a discussion about ’forgotten cards’. It’s a very sore point with a man called ...

  • News

    Service Centre with Jac Roper

    2006-04-06T00:00:00Z

    SAXON INVASION This is a story that I hope every one of you will show your staff. Tony Barlow, who runs The Mount Service Station, in Shrewsbury, writes: "I went to the garage one evening and noticed a big box of till rolls from a firm I had never dealt ...

  • News

    Service Centre with Jac Roper

    2006-03-09T00:00:00Z

    PENALTY CULTURE Why follow fair practice when you can let things ride for a bit and then chase up your victims demanding penalties? And the two prime examples springing to mind at the moment are not some backstreet shysters, but government - both local and central. Steve Dyer, who runs ...

  • News

    Service Centre: Contract? It’s in the post

    2006-02-03T00:00:00Z

    CONTRACT? IT’S IN THE POST How many retailers, I wonder, have never received a copy of their British Gas contract? Ash Patel, who runs a couple of sites in Sheffield, rang late last year after he had received a bill showing that his tariff had gone up by nearly ...

  • News

    Service Centre: Pinning it down

    2006-01-06T00:00:00Z

    I took an awareness trip in December deep into the murky world of Chip PIN courtesy of Gerald Wooding who is responsible for card acceptance across the Texaco network. The trip was prompted by retailer Mike Andrews who felt that his forecourt at Maiden Newton had suffered ...

  • News

    Pinning down fraud

    2005-12-06T00:00:00Z

    Pinning down fraud It might be happy Christmas any minute but this is an early Valentine for you. If you are not Chip and PIN compliant by next February 14 you will have to carry the can for any fraudulent use of credit/debit cards. I know, it’s not the ...

  • News

    Service Centre

    2005-11-01T00:00:00Z

    An abuse of power? I gather that electrical disputes are not uncommon. Khalid Mohammad was left disillusioned and distinctly unhappy with his bill after a Yorkshire-based company conducted a site test for the annual renewal of his petroleum certificate. They gave him an estimate, came and ...

  • News

    Service Centre

    2005-10-03T00:00:00Z

    FACT-FINDING MISSIONS I got an apposite email, in the week leading up to the petrol-price crisis that coloured much of September, querying ways to improve shop profits. Jayne Stokes writes: “We would like to take a business trip to look at ways we could supplement the petrol income. Where ...

  • News

    Service Centre

    2005-09-02T00:00:00Z

    Driving up crime Adrian Walker has added his voice to the argument against government moves to downgrade drive-offs to a civil matter unless they are ‘aggravated’. “The only way I can see it being aggravated is if I try to stop the car leaving, so if I get run ...