Roadchef has switched water and wastewater supply for all 27 of its sites in England to Wave after it achieved efficiency savings of more than £90,000 across its three Scottish sites in three years.
A new three-year contract with Wave consolidates all 30 of Roadchef’s sites in England and Scotland under a single deal for all water and wastewater services, including monthly meter reads. The contract includes Wave’s Active Water Management (AWM) service, which monitors consumption patterns and highlights any irregularities or excessive usage so the water retailer can work with customers to drive down inefficiency.
Mike Jackson, director of purchasing and data at Roadchef, explained: “Wave’s AWM service has helped us to save £90,000 across just three sites in Scotland so we see it as a genuine way in which our supply chain can add value to both operational cost reduction and environmental best practice.
“Indeed, we have been so impressed with Wave’s service-led approach to working with us that we have extended the range of services included in the new contract.”
Roadchef’s new contract with Wave includes water and energy efficiency audits at each site, aiding a holistic approach to environmental improvement and cost reduction.
The deal is also designed to help generate financial and time savings with Wave’s efficient approach to billing, enabling Roadchef to access real time billing and consumption data online via the water retailer’s secure customer portal.
Jackson added: “The discounts offered by Wave were competitive but it is the company’s 3600 approach to helping us reduce costs, cut consumption and make the whole process easier to manage that really sets them apart. That’s why we’ve not only chosen to renew our contract in Scotland but to also extend it to all our English sites too.”
Wave CEO Lucy Darch commented: “The deregulated retail water market is more mature in Scotland and we are finding that many of our customers with sites north of the border are consolidating their English sites with us in a single contract because they have experienced the financial, environmental and management benefits that our services can offer.
“We’re delighted to extend our relationship with Roadchef and look forward to helping them save water, energy, money and time over the next three years.”