Trials by independent service station operator Ron Perry have convinced him to invest in expanding the Tokheim Eye monitoring system across his two sites near Hartlepool.
The UK’s first Tokheim Eye system was installed at Perry’s site last September (Forecourt Trader, October 2012), and a trial of two dome cameras above cashier positions, linked to his office computer and smartphone, has provided him with an insight into the potential uses of a fully expanded system.
"The images and data I’ve seen have been invaluable in revealing the operational management improvements we can make," said Perry. "For instance, reviewing staff activity after a recent drive-off incident showed we could introduce changes to maximise the chances of this being spotted and appropriate action taken.
"On a day-to-day level, it’s allowed me to see when queues build up in the shop and make changes in shift patterns to minimise inconvenience for customers. It’s now quicker and easier to search for any kind of incident because you can ask the system to search via criteria such as last fill-up, last cash payment, by receipt, date, etc." Perry is to commission Tokheim’s partner, Metro Security, to install HD forecourt cameras including interfaced ANPR cameras to monitor pumps and provide an integrated system surveying both sites.