Fuel prices at motorway service areas (MSAs) in England were strongly criticised by customers in the annual survey of customer experience carried out by Transport Focus. Overall scores were up, with 92% of people saying they were satisfied with their experience, compared with 90% in 2017, but 54% said they were annoyed by fuel costing more at MSAs.

Roadchef’s Norton Canes services won the highest overall rating in the report, while Moto’s Thurrock services had the worst rating.