Shopworkers across England and Wales are being encouraged to report every incident of abuse when it occurs as part of a new campaign being launched today by the Home Office, retail businesses and retail membership organisations. 

The campaign aims to challenge the perception that being subject to verbal abuse and aggressive behaviour is a normal part of working in retail. Figures from the Association of Convenience Stores’ 2019 Crime Report show that 83% of staff working in local shops have been subjected to verbal abuse within the past 12 months, while USDAW’s 2018 survey of shopworkers shows that 12% of shopworkers have been physically assaulted in their career. 

Retailers and their staff are being encouraged to #AlwaysReportAbuse, either to 999 in an emergency, to 101 for other incidents, or to Crimestoppers on 0800 555111 if they want to report incidents anonymously.

Association of Convenience Stores chief executive James Lowman said: “In the convenience sector, thousands of retailers and their colleagues are attacked every year, with many more subject to aggressive behaviour and verbal abuse just for doing their job. There is never an excuse for being abusive toward people working in local shops, and it mustn’t be normalised. Abuse is a crime and it always needs to be reported.”

Paddy Lillis, Usdaw general secretary said: “All too often shopworkers encounter violence, threats and abuse for simply doing their job. Worryingly Usdaw’s survey reveals that over half did not report an incident, with one in five not reporting to their employer something as serious as an assault. My message to shopworkers is very clear, abuse is not a part of the job. It is really important that staff do tell their manager when they experience violence, threats or abuse and it’s really important that these incidents are also reported to the police. Report it to sort it!”

Rodger Holden, Crimestoppers charity spokesperson, said: “At Crimestoppers, we believe everyone has the right to feel safe from crime, whether it’s at home, while out and about, or in your place of work. Shop workers play a vital role in our community and should never have to endure abuse, let alone violence, as part of their working lives. We urge anyone with information who prefers to stay completely anonymous to report what they know by calling 0800 555 111 or by using our anonymous online form at Together, we can help make our shops, towns and communities safer for all.”

The campaign is also targeting the public with a series of powerful stories of people working in retail that have been subject to serious attacks, armed robberies and other offences to highlight the human impact of crime.

The Home Office funded campaign is being delivered by the Association of Convenience Stores, and campaign supporters include Crimestoppers, Usdaw, the National Federation of Retail Newsagents,  the Co-Operative, McColls, Spar, Nisa Retail, Booker, Costcutter, Londis, BP, Sewell Group and James Convenience Retail.