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A series of training videos to support and protect colleagues working in the retail sector have been launched by the National Business Crime Centre (NBCC).

The videos provide shopworkers with practical advice and strategies to help them manage issues that they are likely to face on a regular basis. These include dealing with and interacting with suspected shop thieves, saying no, personal safety and de-escalation, and dealing with disruptive and anti-social behaviour.

ACS government relations director Edward Woodall said: “The NBCC training videos are an invaluable resource for convenience retailers and their staff for managing crime in their business and keeping store colleagues safe. We are encouraging our members to share these resources with their teams which will complement the millions of pounds that local shops invest each year in crime prevention measures.”

The ACS 2022 Crime Report shows that on average, each store in the convenience sector spent more than £5,000 on crime prevention measures including security staff, CCTV and intruder alarms.

ACS has co-ordinated with more than 100 retailers and trade bodies in the Home Office backed #ShopKind campaign, urging customers to be respectful of colleagues in stores. Polling conducted for the #ShopKind campaign shows that more than a third of consumers have witnessed violence and abuse against shopworkers. Campaign materials for retailers are available to download on the NBCC website.

The videos are available to watch at