Certas Energy has joined the forecourt security association BOSS (British Oil Security Syndicate), by installing the BOSS Payment Watch debt recovery system across its portfolio of 24 company-owned sites in Scotland.
The introduction of the BOSS Payment Watch debt recovery service across its sites is expected to result in thousands of pounds being saved during the year from customers with ‘no means of payment’. Although ‘no means of payment’ from customers is not a common occurrence, it happens up to 2-3 times on some weeks. By using the BOSS technology, regular offenders will be curbed, creating savings through the prevention of customers driving off without paying, and any subsequent delayed payments.
Certas Energy’s retail operations director Colin Levy said: “Tackling forecourt crime is a constant challenge in fuel retailing. By introducing the BOSS Payment Watch initiative we’re making a clear statement that any incidents of crime are unacceptable.
“The proof is in the pudding with a service such as BOSS Payment Watch. There is demonstrable evidence from other fuel retailers to conclude that the Payment Watch system helps to recover money owed, while also reducing incidents of ‘no means of payment’.”
Kevin Eastwood, executive director at BOSS, commented: “We’re very pleased to have the opportunity to extend the support offered by our Payment Watch scheme to Certas Energy forecourt sites. Last year incidents of ‘no means of payment’ cost retailers £9.7m and the BOSS Payment Watch scheme is a proven method that helps to recover money owed to retailers and pursue multiple offenders claiming to have ‘no means of payment’.”