Jet has this week launched its upgraded extranet portal - ‘My Phillips 66’. The company says the upgrade is the result of considerable research and investment to develop an industry-leading data delivery mechanism for customers across its entire retail, wholesale, aviation, LPG and marine network.
Capable of supporting the latest in software, ‘My Phillips 66’ replaces the previous CPNet. The new, more user-friendly portal provides customers with personalised business critical content such as invoices, daily prices and lifting allocation details. It also contains up-to-date industry news, HSE-related content and information on supply locations.
Work is currently underway on developing a complementary ‘My Phillips 66’ app for use on Android and Apple devices. The launch of the app is scheduled for autumn 2014. Initially, the app will give users instant access to pricing information with a timeline in place for future add-ons and enhancements.
As well as the updated content, the aim of the the fully refreshed portal is to deliver a number of additional benefits including much simpler navigation, quicker performance when moving between pages, cross-browser compliance, a reduced number of clicks to get to key features, and a search function for some sections of the site. A ‘quick picks’ section enables customers to find shortcuts to their most used tools.
The online portal is personalised to each Jet customer, with different access levels depending on the user’s business use.
Pete George, managing director of Phillips 66 UK & Ireland Marketing, comments: “While CPNet still performed a useful role, it was running on outdated software architecture and was no longer supported on a number of web browsers. We approached our customers to get their feedback on what functions they wanted to see in an upgraded extranet.
“We recognise that the shifting landscape of the web over the past five years has changed the way our customers access data, with many now looking for more mobile-friendly or app experiences. With ‘My Phillips 66’, users will be able to choose from both a desktop website and a mobile app experience for pricing.
“We wanted to choose a name that reflects just how tailored and personal the portal is for each and every one of our customers. ‘My Phillips 66’ seemed to fit the bill well as it provides our customers on-the-spot access to personalised, business-critical information and puts them in control of how they gather data from us. We’re confident that we’ve developed a solid foundation on which to upgrade and add on extra features in the future as needs change.”
Customer training on ‘My Phillips 66 is already underway using online videos and face-to-face guidance from Jet’s network of territory managers. Customers will, as normal, have access to a dedicated 9-5 weekday helpdesk team to manage any queries they have about the upgraded portal.