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  • FT - 2019 Spar Warton 072
    Analysis

    Shop Talk: Good customer service is even more crucial now

    2020-10-30T12:45:00Z

    I believe that customer service is one of the most important parts of retailing. Of course, availability and price are vital too, but customer service is the one thing that really leaves an impression on me.

  • FT - 2020Moneytalksymbol
    Analysis

    Money Talk: EG and BP news awash in Covid tsunami

    2020-10-30T12:17:00Z

    It really, really would be great to be able to look at business and finance events other than the obvious one that’s dominated the year. Take for example the recent announcement that the founders and joint CEO’s of EG Group (the Issa brothers) have just bought Asda from Walmart.

  • FT - Ionity EV chargers
    Analysis

    PRA safety warning over EV charger plan

    2020-10-05T14:33:00Z

    As pressure grows to ban sales of new internal combustion engine and hybrid cars by 2030, the PRA has injected a note of realism about EV chargers on forecourts. 

  • Analysis

    Fuelling the front-line services

    2020-05-12T00:00:00Z

    Petrol filling stations up and down the country have helped to keep the nation’s emergency services working during the coronavirus lockdown, despite facing some major challenges. Keeping sites open has been vital to provide the fuel for emergency service staff to get to work, and to maintain deliveries to hospitals, ...

  • Analysis

    Stephen Marcos Jones: director general, UKPIA

    2020-05-12T00:00:00Z

    As nations have been forced into lockdown due to Covid-19, we have seen the mightiest of governments, central banks and corporate titans laid low by a virus approximately 0.125 microns in diameter something so small as to be dwarfed by a red blood cell. While the virus is invisible, the ...

  • Analysis

    Tracy West: retail commentator

    2020-05-12T00:00:00Z

    New Kantar data shows that grocery sales were £524m higher in April 2020 than they were in April 2019, as British consumers adapted to life under lockdown. But the number of trips to supermarkets during that time hit a record low of 14 (compared to 17 when it’s business as ...

  • Analysis

    Merril Boulton: editor

    2020-05-12T00:00:00Z

    These strange and tragic times have sadly continued during a month that has seen oil prices fall to a negative position (see Argus Media column page 8) and the PRA’s chairman Brian Madderson face down "sickening" charges of profiteering levelled at fuel retailers (see News page 5). On the ...

  • Analysis

    Our ’Legal Doctor’ Robert Botkai reports on the ’new normal’

    2020-05-12T00:00:00Z

    For those who don’t already know me, I am a partner at Winckworth Sherwood solicitors. I head up the Commercial Real Estate and Licensing Team. My own practice areas are acquisitions and disposals of commercial premises and alcohol licensing. I have a special interest in petrol stations having secured one ...

  • Analysis

    Ray Blake: PRA technical director

    2020-05-12T00:00:00Z

    The Petrol Retailers Association and Car Wash Association teams are now ensconced in their own homes but continuing to represent and advise their members. Members can now access the ’Coronavirus’ section on our website, which is continuously updated to reflect the latest advice on the operation of all aspects of ...

  • Analysis

    Chris Judge: analysis editor, Argus Media

    2020-05-12T00:00:00Z

    Chaotic oil markets continued through April culminating in US benchmark West Texas Intermediate (WTI) managing the unthinkable, dipping briefly into negative territory. Oil producers announced output cuts but failed to rebalance the supply/demand equation sufficiently to stem the losses in the market initiated by the effects of the Covid-19 pandemic. ...

  • Analysis

    Highs and lows of NPD

    2020-04-07T00:00:00Z

    I love trying a new product so was particularly pleased with my latest haul although as with everything in life, some things were better than others. I have written quite a lot about protein bars so thought I had better start trying them. Then I spied two new bars: ...

  • Analysis

    Protection is on hand

    2020-04-07T00:00:00Z

    In just one week, more than 1,000 forecourts globally have taken up Devon-based GripHero’s offer of providing free hand-protection dispensers to protect their customers from the transmission of coronavirus at the fuel pump. GripHero is a hand-protection dispenser which sits on top of each hand pump on the forecourt, so ...

  • Analysis

    Essential services

    2020-04-07T00:00:00Z

    Extraordinary times we’re living in, with the whole world adjusting to much-changed circumstances, and not much of a clue as to when things will return to anything that resembles ’normal’. For the forecourt sector it’s been a period of peaks and troughs as the panic-buying hordes loaded their cars with ...

  • Analysis

    Essential service in virus panic

    2020-04-07T00:00:00Z

    Fuel retailers have been identified by the government as one of the keys to keeping emergency personnel mobile, and making the transportation of vital supplies possible, during the coronavirus lockdown. But while the fuel retailing industry has been working flat out to ensure it can operate safely for customers and ...

  • Analysis

    Kevin Eastwood: executive director, BOSS

    2020-04-07T00:00:00Z

    We have found ourselves in unchartered territory and everyone involved in the forecourt sector has been reflecting on what the public health crisis has meant for ourselves, our families and our businesses. Our highest priority during the crisis is the health and safety of our colleagues, customers, suppliers and ...

  • Analysis

    Chris Judge: analysis editor, Argus Media

    2020-04-07T00:00:00Z

    A perfect storm hit oil prices in March. Just as global demand was being destroyed by the effects of the Coronavirus/Covid-19 pandemic, Saudi Arabia ramped up production to unprecedented levels in a price war, alienating Opec allies and non-Opec rivals alike. Oil prices halved in March as a result, ...

  • Analysis

    James Lowman: chief executive, ACS

    2020-04-07T00:00:00Z

    We are living in a time of uncertainty with the ongoing Covid-19 situation, which has affected each and every one of us. Convenience stores, especially those open all hours on petrol forecourts, act as lifelines to their customers, keeping communities connected and providing vital services to those who need ...

  • Analysis

    Greggs on a ’roll’

    2020-03-10T00:00:00Z

    I confess to not being a massive fan of Greggs products but obviously loads of people are, including Mr West who is very partial to a Greggs sausage roll or two. In the town where I live, there are always queues of people wanting a sausage roll or other Greggs ...

  • Analysis

    Powering into future mobility

    2020-03-10T00:00:00Z

    Fuel cell electric vehicles will be the mainstay of vehicles going forward, according to Jon Hunt, manager of alternative fuels at Toyota. During an enthralling presentation at Forecourt Trader’s inaugural Summit at The Belfry Hotel in Sutton Coldfield last month, he told delegates that Toyota believes "pure electrification is not ...

  • Analysis

    Cloudy crystal ball

    2020-03-10T00:00:00Z

    My crystal ball looking into the future of petrol retailing has scarcely been cloudier. The price of Brent Crude has been falling for some weeks down from a New Year high of US$70 to just US$50 at the start of March. This resulted from bearish forecasts about oil demand ...