Gridserve Norwich disabled space

Gridserve is aiming to extend the accessibility of its service by including its Electric Forecourts on an app to help drivers with accessibility needs.

The fuelService app was developed to help people who face issues with accessibility to be able to fuel or charge their car. Using the app, drivers can search by fuel type and location.

When a driver selects one of the Electric Forecourts, fuelService will contact Gridserve and ask them if they can help.

Once assistance is confirmed, all the driver needs to do is arrive at the charger and let the app know they have arrived. To keep drivers up to date, the fuelService app will let drivers know how long assistance will be.

Gridserve is committed to making charging easily accessible, not just at the Electric Forecourts but across the Electric Highway. The Electric Forecourt designs include disabled parking, access ramps, accessible washrooms, lifts to access all areas and braille throughout the interior of the building. Gridserve also engages ‘Access for All UK’ to audit Electric Forecourt sites and suggest improvements for existing sites and to inform future forecourt designs.

The design of the latest Electric Hubs includes accessible extra wide bays with chevrons to ensure space on all sides of the vehicle. These extra wide bays are to be prioritised for those with access needs to ensure that charging is both available and as easy as possible for those drivers with additional requirements.

Toddington Harper, CEO of Gridserve, said: “Accessibility is key to ensuring that the transition to electric is inclusive for all. As we break new ground in EV charging, access is at the forefront of the design and construction of our flagship products; the award-winning Electric Forecourts and our advanced Electric Hubs.

“We recognise the need to consider how we provide drivers with the right information to make an informed decision about charging on their journeys. We welcome any feedback from drivers on how we can make the charging experience as easy and accessible as possible.”

Niall El-Assaad, founder of fuelService, said: “The challenges for disabled drivers remain as we transition from petrol to electric cars. It’s great news to see an organisation like Gridserve making sure they are looking after disabled drivers.”