Top 50 Indie Park Garage Group (PGG) has been doing a great job in promoting its new Bakery 79 concept but it has really excelled itself now thanks to its partnership with Madic UK. That’s because Madic’s technology is allowing Bakery 79 products to be ordered from PGG EV hubs via click and collect.
Madic UK developed the click and collect from the EV hub solution, after talking to PGG about how they wanted their customer journey to look on their forecourts. Madic’s in-house development team worked in partnership with Altaine, a digital commerce firm, to integrate the online ordering module into Madic UK’s next-generation epos solution, evoPOS.
Launched at PGG’s flagship site in Rushden, Northants last month, customers charging their car can download a QR code displayed on the EV hub digital media totem and order food to collect in-store. Orders from the customer’s phone go directly to the epos in-store, so staff at the till can clearly see the order details and status, gathering the items ready for the customer to collect.
Once the customer has the online ordering portal, they can access click and collect for Bakery 79 from anywhere.
Manoj Tandon, technology director, Park Garage Group, says: “Being able to offer customers different ways to shop increases sales opportunities for us, as well as giving customers choice and convenience. The next step is to implement ordering straight from the digital totem and offer a deliver-to-car service.
“Having a technology provider like Madic UK who can make this happen for us with advanced epos functionality, as well as digital media management, is vital to our business strategy.”
Emma Baillie, solutions management director, Madic UK, says: “We are in a unique position to develop technology solutions that go beyond standard epos – our mission is to work with our customers and partners to bring innovation to the industry. Ensuring our retailers keep ahead of market trends.”
AI in epos
Sticking with latest trends, and Darren Nickels, retail technology operations director at Henderson Technology, says AI in epos is moving from concept to practical results. “We are already seeing it support loss prevention, flag anomalies and save time for staff, anything from computer vision alerts for walk-offs to real-time prompts on refunds or age-restricted sales.”
In forecourts, Nickels says manned tills aren’t going anywhere: “Technology should enhance, not replace, human service. Retailers want simplicity – one epos that connects fuel, shop, EV, payments and compliance, rather than juggling 10 different dashboards.”
He adds that he expects to see more low-key robotics appear next, such as automated cleaning or AI date-checking that builds reduction lists, freeing colleagues to focus on customers. “The next wave is decision-ready data: actionable prompts like ‘reduce this line now’ or ‘pump 2 is under-used this afternoon’.
“Compliance tools will also become more proactive, with till-side risk scores and age-estimation guidance built in. And globally, we are watching how epos is evolving. From site-wide monitoring in Australia, to fresh-food control in Europe and targeted in-store media in the US.
“Technology has never mattered more, but it isn’t one-size-fits-all. The winners will blend AI, automation and great people. Our recent acquisition of PowerEPOS opens the door into hospitality, but the goal remains the same: smarter operations, connected data and intuitive tools. The future is one network that unites every part of the business, giving teams better insight, control and time.”
Lynked loyalty with CBE
Loyalty is so important in today’s competitive retail landscape which means any system that can help with retaining shoppers is definitely worth looking at.
The integration of Lynked’s advanced loyalty platform with CBE’s FutaTill epos solution is delivering a seamless, real-time solution that aims to modernise how retailers reward loyalty, manage promotions and serve both customers and staff.
CBE FutaTill gains enhanced functionality through its integration with Lynked, a feature-rich, digital loyalty solution. This combination embeds loyalty directly into the point-of-sale experience, with no need for additional hardware or cumbersome manual processes.
Lynked enables retailers to deploy highly effective loyalty programmes that are tailored to different customer and employee needs. Its key features include:
• Employee discounts – Automatically apply staff discounts in real time at the till. This removes the need for manager intervention or error-prone manual entry and abuse.
• Dual pricing – Display different prices for loyalty members versus walk-in customers, enabling dynamic and targeted promotional strategies.
• Points-based rewards – Encourage repeat visits by letting customers accumulate points that can be redeemed for future purchases.
• Free coffee and product rewards – Perfect for high-frequency categories, such as hot drinks, offering ‘buy X, get 1 free’ rewards triggered directly through the till.
• Minimum spend voucher activation – Boost basket sizes by rewarding customers with cash-off vouchers when they spend over a set amount and require their next visit to also meet a minimum spend amount to redeem. Fully customisable rewards with expiry dates and usage rules.
• VIP customer groups – Create exclusive customer groups with perks like specific item discounts. Add customers based on spend or use it as a local corporate reward scheme to attract a specific demographic in your area.
Scott Flanagan, co-founder of Lynked, says: “The goal with Lynked was always to create a loyalty solution that goes beyond just collecting points. By integrating directly with CBE FutaTill, we’re giving retailers a powerful way to recognise and reward their customers with real-time, data-driven offers that feel personal, seamless and relevant resulting in higher topline revenue growth for businesses.”
Top 50 Indie Ascona Group has successfully rolled out the integrated solution across all of its sites, using it to manage staff discount entitlements efficiently and securely. By leveraging Lynked’s employee recognition features, Ascona has eliminated the need for manual tracking or physical discount cards – streamlining operations and ensuring every staff transaction is handled accurately at the point of sale.
For retailers, CBE says the integration provides much more than convenience – it delivers actionable insights. From loyalty performance metrics to promotional effectiveness, data from the epos and the Lynked platform fuels smarter decision-making at head office and in-store.
Clive Hughes, UK director at CBE, says: “This partnership with Lynked exemplifies our commitment to helping retailers stay ahead. By embedding loyalty features into the very core of the FutaTill system, we’re reducing complexity and delivering meaningful value - both to our retail partners and their customers.”
Case study
Spar Magheramason in Londonderry wanted to bring all core retail functions – fuel cards, PayPoint and till operations – into one integrated platform. Owner John Allen wanted to improve transaction speed, and enhance stock control and price management. Ultimately, the store sought a more efficient, reliable system that would benefit both staff and customers.
Allen chose Henderson Technology’s EDGEPoS system to unify PayPoint, fuel cards, and tills into one fully integrated, user-friendly platform, streamlining the transaction process for staff and customers.
The installation was smooth and efficient, and staff quickly adapted to the system thanks to helpful training videos and responsive local support, making the transition straightforward and stress-free.
Allen says the integration of PayPoint and fuel card payments into the main till has greatly improved speed and accuracy. Previously slow card payments are now handled quickly, helping to reduce queue times.
Day-to-day tasks like processing sales, applying discounts, or handling returns have become easier to manage too. Promotions and label updates – although still requiring some manual work – now follow a clearer structure, making it less time-consuming than before.
For Allen, one of the standout advantages has been the switch to local, responsive support. Unlike their previous provider, Henderson Technology offers direct access to a NI-based team. Issues are triaged efficiently and resolved quickly – including time-sensitive problems like forecourt pump errors.
“EDGEPoS has completely transformed how we run the store,” says Allen. “Everything is now integrated — fuel cards, PayPoint, tills – which makes life easier for both staff and customers. The support from Henderson Technology has been second to none, and we’re already seeing the benefits in faster transactions and better control of the business.”
The EDGEPoS reduction planner is another feature that has brought substantial benefit to the store. Previously, there was limited visibility around waste or product markdowns. Now, reductions are scanned directly at the till, allowing the team to track which products are being discounted and how that impacts margins. This added transparency has enabled better stock decisions and more precise margin control.
So pleased is Allen with EDGEPoS that he is already considering additional innovations such as electronic shelf-edge labels, recognising the time and labour savings these could offer in future.
