Name: Emma Madhoo

Company:Certas Energy

Job title: Retail customer support manager

01 Career history: My career began working for Ultramar Golden Eagle, where I was involved in the sales of marine bunker, logistics and supplies operations. Kuwait Petroleum acquired the business, then it was sold to Malthurst and, after another acquisition, we are now Certas Energy. I now provide back-office support for both internal and external customers, including pricing and contracts.

02 Best thing about your job: The variety you never know what your daily challenges will be.

03 Dream job: Being a detective.

04 Memorable journey: A trip in a light aircraft to see all the refineries in Rotterdam or that submarine trip to the bottom of the ocean off Barbados.

05 Forgettable journey: Slough in rush hour.

06 Favourite read: Latest favourite read is the The Teacher by Katerina Diamond, you either love or hate it.

07 Favourite film: Bridesmaids it’s such a girly, feel-good romcom.

08 Best holiday: My marriage in Barbados; it was very romantic.

09 Possessions you couldn’t do without: I would like to say my Kindle, but a lady should always look her best so it would have to be a lipstick.

10 Most admire: Oprah Winfrey.  She is one of the greatest women of our lifetime and one of the most influential.

11 Most likely to say: "Let’s see what we can do."

12 Least likely to say:  "I will do that tomorrow."

13 Humans or automation? Face-to-face, human interaction in every aspect of day-to-day life.

14 Greatest achievement: Climbing Mount Snowdon, inspired by my son who climbed Kilimanjaro.

15 Greatest fear: Breaking a leg when I’m skiing.

16 Tips for business success: Take care of your employees.

17 Best business advice you’ve received: Stay positive and work hard.

18 Most recent business achievement of note: Implementing a new pricing system that has been welcomed by our customers.

19 Three words to describe yourself: "Can Do Madhoo".

20 Thoughts on the sector: Challenges include the demise of diesel, the electric revolution, over-inflated property values and the hypers flexing their muscles.